Free Shipping on all USA orders over $100*

Customer Service

Questions?

Email us at: Sales@tcbroschoppers.com

or Call: 419-259-9399

Shipping & Delivery
We currently ship orders worldwide for your convenience.  All orders shipped to the USA are via UPS or USPS for your convenience. Please select desired shipping method during checkout. Remember, UPS cannot ship to a P.O. Box address, so please use a physical address when choosing UPS. Customers in CANADA please note: UPS Standard Shipping to Canada often charges a brokerage fee that is not included in the price of shipping paid during checkout. Brokerage fees are due on delivery and can sometimes exceed $20+. Please keep this in mind while ordering, as these fees are not charged by USPS. International Buyers please note: Duty and taxes are not charged during checkout, and many countries will charge duty/taxes/VAT on delivery. Please check with your specific country regulations on imports to verify if charges will be assessed.
Privacy & Security
TC Bros Choppers LLC respects and is committed to protecting your privacy. We will never sell your personal information to anyone. We may, however, collect personal information when you visit our site (page views, IP address, etc) to help better serve our customers. All payment information (credit card, name, address, etc) is kept secure and encrypted using our state of the art SSL processing system.

Returns

All returns are subject to 15% restocking fee unless the return is a result of our error (you received an incorrect or defective item, etc). Items must be returned in new, usused, unopened condition within 30 days of original purchase date or additional fees may apply. TC Bros. Choppers, LLC must be contacted before returning any item to receive a returned merchandise authorization (RMA) number. RMA number must be clearly marked on outside of package or package will be refused and returned to sender. Original shipping is non-refundable and return shipping is at buyer's expense unless the return is a result of our error (you received an incorrect or defective item, etc). Credit will be given using the same payment method as original purchase within 30 days of receiving returned item. TC Bros. Choppers, LLC reserves right to amend return policy at any time.

Ordering
For fastest service, TC Bros. Choppers LLC recommends use of our online website shopping cart. It is available 24/7 and is safe, secure and easy to use. We do also accept orders via phone by calling 419-265-9399 Monday-Friday 8:00am-5:00pm EST.
 
Payment
TC Bros. Choppers LLC accept all major credit cards (Visa, Mastercard, American Express, Discover) using Authorize.net secure SSL credit card processing system. We also accept payments via Paypal for your convenience.
Viewing Orders
Once an order has been placed, order status can be found any time by logging in to your account using the "Log in" icon at the upper right corner of any page on our website.
Updating Account Information
Account information (name, address, etc) can be updated at any time from your account dashboard. To view the dashboard, log in to your account using the "Log In" icon found at the upper right corner of any page on our website. It is important to keep your account info current for fast, accurate order processing. Remember we will NEVER sell your personal information to anyone. Your privacy and security are top priority to us.